Feedback

Your Name

Date of Birth

Date of Visit to the USNWC (if applicable)

Address

City/Town

State/Province

Zip/Postal Code

Country

Email Address

How often do you use the USNWC?

I have never visited the USNWC
First time user
1 time every couple of years
1 time a year
2-4 times a year
5-10 times a year
More than 10 times a year

Which of our products/services have you purchased or used? (check all that apply)

Have you heard of the USNWC's Day Pass and Single Activity Pass?

Yes
No

If you answered "Yes" to the previous question, how did you hear about the Day Pass or Single Activity Pass?

Upon arrival at the USNWC
Online
TV
Radio
Email from USNWC
Magazine/Newspaper
Friend/Family
Other

If you have made a ticket/pass purchase, please check which one(s) you purchased:

Season Pass
Day Pass
Single Activity Pass
Canopy Tour
Raft + Zip Tour
Adventure Dining

If you have made a pass purchase, how would you rate the overall process (of purchasing and using) your pass?

Did you experience any problems while using your pass? If so, when?

When I was purchasing the pass
When I was trying to understand what I could do with my pass
When I was trying to figure out where each activity was located
When I was checking in for a specific activity
When I was waiting in line for an activity
When I finished an activity
I did not encounter any notable problems
Other

How would you suggest we improve our process in the future?

We define "Customer Service" as how helpful and hospitable our facility and our staff members are to our guests. How would you rate our Customer Service?

From your experience, what can we do to improve our Customer Service?

If you do not have a Season Pass, how likely is it that, in the future, you would return to the USNWC to purchase a Day Pass?

If you have any other feedback, we would love to hear from you:

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